Roles and Responsibilities

Parks Manual

Our relationship with your park

Your park has contracted us to run a safe, quality attraction for their guests. They recognize that an animal attraction brings something unique and special to their overall experience, as well as the need for it to be run by experts rather than their own seasonal staff.

Our relationship with your park is built on trust. They trust us to be experts at animal care and customer service. They trust us to represent them well to their guests. They trust us to be self sufficient and low maintenance so that they can concentrate on bigger issues.

These are promises that we have made, and that we need you to help us deliver.

Why you were hired

Every year, due to the seasonal nature of our business, we must hire and train dozens of new people to care for our animals and to represent us to our clients and to the general public.  We’re sure you can understand why this can be challenging.

When assembling a park team, we look at the qualities of the individual applicants, as well as how they are likely to work as a team. You and your fellow team members were offered this position above other applicants because we believe that you demonstrated the qualities that we look for in our employees. These qualities include:

  • The ability to be flexible, innovative and self sufficient
  • The need to constantly strive for self improvement
  • An understanding of the value of reputation
  • An understanding of the importance of your work
  • Enthusiasm for animal care and customer service
  • Personal integrity
  • The ability to work well in a team

 

Our relationship with you

Just as your park trusts us to represent them well, we trust you to represent us well. We understand that you will not be able to succeed without our support.

During the first few weeks of the park season, you should expect to have a lot of questions and even be overwhelmed at times with all the new information. There will be missing signs and equipment, kinks to work out and adjustments to staffing and schedules to be made. A member of our management team will be with you during this time and we ask that you have patience that it will all come together soon.

When we believe that your team is ready, we will decrease our presence in the park, while remaining available for phone calls and emails at any time. In our absence, your on site manager and assistant manager will oversee the daily operations of the park. They will speak with the Park Operations Manager, Jason Lawson, on a regular basis.

Throughout the season, you should expect to see someone from our management team every 7-14 days. The visiting member of management will be there to lend support, make deliveries, make repairs and perform evaluations.

 

About Evaluations

Evaluations are our way of observing and providing feedback to your team about what is going well and what could be improved.

Different managers will perform evaluations, but the results will always be made available to you by the Parks Operations Manager. Your team will pass or fail evaluations together.

When your team does well, it has a positive impact on opportunities for bonuses and future employment. When your team does poorly in an evaluation, it has a negative impact on these things.

Consistently performing poorly on evaluations will be cause for staffing changes and increased oversight.

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